Patient Access Representative - Revenue Cycle - Full-Time in Portland, OR at Shriners Hospitals for Children

Date Posted: 11/1/2019

Job Snapshot

  • Employee Type:
  • Location:
    3101 Southwest Sam Jackson Park Road
    Portland, OR
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Title: Patient Access Representative – Rehab Scheduling

Department: Revenue Cycle

Location: Portland, OR

Hours: Full Time

Schedule: Monday – Friday, 8:00-4:30


Job Summary

Shriners Hospitals for Children – Portland is seeking a Patient Access Representative to join our team! This position is responsible for Rehabilitation Clinic scheduling.  



  • Schedule established patients for specialty multi-disciplinary pediatric orthopedic rehabilitation clinic appointments

  • Knowledge of insurances and ability to verify

  • Provide excellent customer service to physicians, patients, and other hospital staff

  • Real-time phone coverage for completion of scheduling appointments

  • Accurately maintain patient data, insurance information, and other pertinent information

  • Assist with financial counseling functions for Uninsured patients

Job Requirements

Knowledge, Skills, and Abilities

  • Clinic scheduling experience in a multi-disciplinary medical setting

  • General understanding of orthopedic conditions (pediatric experience preferred)

  • Excellent customer service skills over phone and in person

  • Patient database experience with Cerner, Epic, etc.

  • Ability to listen and communicate effectively in diverse situations

  • Excellent written and verbal communication skills

  • Medical terminology (preferred)

  • HIPAA knowledge and proven compliance

  • Multi-line phone

  • Bilingual—English/Spanish (preferred)

Company Overview:

Shriners Hospitals for Children is committed to providing the highest quality care to children with neuromusculoskeletal conditions, burn injuries and other special healthcare needs within a compassionate, family-centered and collaborative care environment.

Our work environment is mission driven, high quality and provides great satisfaction to all professionals through the unique health care setting. We are an equal employment opportunity employer committed to providing challenging and rewarding careers. Shriners Hospitals for Children is a drug-free and smoke-free workplace.

All of our positions, including on-call positions, are benefits eligible. We offer a robust benefits package including medical, dental, vision, flexible spending account, and a 403(b) retirement plan. Employees who are 0.5 FTE or greater are also eligible for 100% company paid group life insurance, supplemental life insurance, 100% company paid short term disability, long term disability, and a generous PTO accrual. We also offer 90% reimbursement for monthly Tri-Met passes, monthly C-Tran passes and yearly Aerial Tram passes. Tri-Met passes are good for the bus, Max, and light rail.