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Compliance Communication Manager in Tampa, FL at Shriners Hospitals for Children

Date Posted: 12/26/2018

Job Snapshot

  • Employee Type:
  • Location:
    Tampa, FL
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Under the direction of the Corporate Director of Compliance, the Compliance Communication Manager is responsible for assisting in the implementation and ongoing management of the Shriners Hospitals for Children (SHC) Corporate Compliance Program. The Compliance Communication Manager works directly with corporate personnel to develop and implement a Compliance Communication Plan, and is also responsible for general compliance responsibilities and, in conjunction with other department members, develops and implements compliance policies and procedures, compliance training and programs; investigates and resolves compliance matters; responds to questions or concerns received internally; provides input and representation on key compliance initiatives, meetings, and committees; and participates in risk assessment processes. The person in this role will stay abreast of industry and compliance trends and recommends and implement changes to internal processes as needed. The ideal candidate will serve as the point of contact for assigned facilities and designated subject matter resource for the entire organization.


  • Facilitates compliance with all federal, state, legal and regulatory requirements across the organization.

  • Develops, implements and revises policies and procedures to comply with applicable regulatory and internal/organizational requirements, with special attention to communication related policies.

  • Assists in development, coordination and delivery of compliance-related training to workforce members.

  • Implements and manages applicable elements of SHC’s compliance work plan, including auditing and monitoring.

  • Conducts compliance investigations as directed.

  • Participates in the planning and performance of the risk assessment process.

  • Reviews current and proposed programs, services, initiatives and partnerships to identify and mitigate compliance risks and opportunities.

  • Collaborates with other functional areas to modify processes to address compliance risks and opportunities and coordinate communication needs and efforts.

  • Responds to, monitors, tracks and reports on compliance-related activities.

  • Serves as point of contact for compliance matters impacting assigned hospitals.

  • Serves as organizational compliance subject matter resource for designated field (i.e., rehabilitation, prosthetics and orthotics, out-patient clinics, telehealth, etc.)

  • Functions as a resource to ensure that compliance matters are appropriately evaluated, investigated, and resolved.

  • Effectively interacts and communicates with all SHC workforce members, patients, families, contractors, and vendors.

  • Develops and implements annual compliance communication plan.

  • Provides administrative support of compliance hotline.

  • Champions development of Compliance Intranet site. Work with colleagues across functions to ensure the compliance site is regularly updated.

  • Spearheads planning of events surrounding Compliance and Ethics Week.

  • Provides general compliance support to all facilities and within subject matter expertise.

  • Facilitates the development and distribution of compliance communication pieces including, but not limited to emails, videos, newsletters, etc.

  • Assists with the implementation of an electronic board portal to improve board communication.

  • Performs other duties as assigned.

Job Requirements

The qualified candidate will have experience in the following areas

  • Minimum 3 years of experience in the area of healthcare compliance preferably in a multi-hospital system required

  • Minimum 3 years of experience in corporate communications required

Minimum Education Required/Preferred:

  • Bachelor’s degree in associated field required

  • Advanced degree, such as MBA, JD, MPH or MHA, preferred

  • Healthcare Compliance Certification (CHC), Certified Compliance and Ethics Professional (CCE) or other compliance certification strongly preferred or obtained within 1 year of hire

Knowledge, Skills, and Competencies:

  • Demonstrated knowledge of laws and regulations applicable to the healthcare provider industry.

  • Ability to translate/articulate complex rules/regulations/compliance issues into terms readily understood by workforce members at all levels of the organization.

  • Ability to analyze problems, develop creative solutions to complex issues and design/implement/manage required polices and processes.

  • Excellent interpersonal, verbal/written communication and presentation skills.

  • Demonstrated success in building and maintaining collaborative work relationships internally and externally.

  • Ability to work with all levels of staff and particularly management and senior leadership.

  • Skill in organizing resources and establishing priorities.

  • Adept at complex project planning/management, with the ability to effectively delegate and monitor.

  • Ability to handle confidential and sensitive information while maintaining an exceptional level of ethical business conduct.

  • Proven ability to use Internet/Intranet, web-based databases and Microsoft applications (i.e. Word, Excel, PowerPoint, Project, Outlook, Access, Publisher, etc.).  Experience with Microsoft SharePoint and/or compliance documentation software is a plus.

  • Possess personal and professional values consistent with those of SHC.

  • Ability to travel up to 25%


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