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Network Support Specialist I at Shriners Hospitals For Children

Network Support Specialist I

Shriners Hospitals For Children Tampa, FL, FL Full-Time
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The Network Support Specialist I works independently or in teams and leverages their technical knowledge, expertise, and systems analysis techniques and procedures to make decisions in regards to the proper management, upkeep, monitoring, testing, problem troubleshooting, providing advice and recommendations of the enterprise’s computer network, phone network, video networks, and internet. The Network Support Specialist I consults with users to determine system requirements in regards to items such as hardware, software, or system functional specifications. The Network Support Specialist I works independently or on teams in the design and implementation of network hardware and software configurations and upgrades, and works to procure appropriate hardware and software components and installs. The Network Support Specialist I specifies networking equipment and software, loads and configures equipment, and ensures that they work on the networks, and is responsible for creating and updating documentation such as policies, procedures, technical configurations, Technology Recovery Plans (TRPs), reports, Change Control, and customer facing documents. The Network Support Specialist I ensures that telecommunications contracts are properly executed and that the provider adheres to terms and conditions of the agreements.

The Network Support Specialist I ensures that telecommunication contracts are properly executed and that the provider adheres to terms and conditions of the agreements. This position provides support services for Headquarters, hospitals and members of the Boards of Trustees and Directors, as well as providing tier 3 support for other teams within the IS Department and hospitals.

POSITION RESPONSIBILITIES:

Hardware and Application Support – 35%

Works independently or on teams and leverages their technical knowledge, expertise, and systems analysis techniques and procedures to make proper decisions in regards to the proper management, upkeep, monitoring, testing, problem troubleshooting, providing advice and recommendations of the enterprise’s computer network, phone network, video networks, and internet. Individual consults with users to determine system requirements in regards to items such as hardware, software, or system functional specifications. Exhibits the ability to work independently or on teams in the design and implementation of network hardware and software configurations and upgrades, works to procure appropriate hardware and software components and installs. Specifies networking equipment and software, loads and configures equipment, and ensures that they work on the networks. Installs, configures and maintains Cisco routers, multi-layer switches, access points, and Cisco based wireless controllers. Implements and supports existing and new MPLS, IP, VPN, DSL and wireless network infrastructures. Manages, monitors, and troubleshoots a Cisco VPN appliance. Manages, monitors, and troubleshoots Point to Point IPSEC VPN Tunnels. Monitors and manages application-based firewalls, including implementing and enforcing existing and self-designed security, compliance, and policies measures. Designs, plans, implements, and troubleshoots QOS on routers and network switch configurations in a multiple MPLS networked environment for video presentations. Manages, maintains and configures Cisco VOIP phone system, which includes all aspects of the carrier connectivity. Network Support Specialist may also be involved in support of special projects such as the SHC telemedicine, PACS and Network Access Control initiatives.

Customer Support (HQ and Hospitals) – 30%

Provides support services for Headquarters, hospitals and members of the Boards of Trustees and Directors. Provides tier 3 support for other teams within the IS Department and hospitals. May also be involved in support of special projects such as the SHC telemedicine and PACS initiatives. Duties include On Call rotation for after hours and weekend support.

Documentation, Monitoring, and Reporting – 20%

Establishes and maintains general policies, procedures, technical configurations, Technology Recovery Plans (TRPs), reports, Change Control, customer facing documents, network guidelines and procedures for router, phone (Analog/VoIP), and switch configuration, as well as, standards for network equipment and procedures for deployment. Proactively monitors and manages network health and performance using various monitoring / diagnostic tools and troubleshooting techniques. Maintains and troubleshoots LAN (Local Area Networks), WAN (Wide Area Network), and Internet optimization, proxy, and content caching. Develops, maintains and documents training materials as necessary. The position requires proficient and effective communication of the status of projects, issues, and problems to end users, management, and others. The position requires proficient problem-solving skills. Candidate must possess the skills to document any and all network configurations, changes, policies, and procedures. Candidate should have excellent interpersonal, oral and written communication skills.

Product/Vendor Evaluation and Recommendation – 5%

Provides systematic evaluation, recommendation and/or selection of items such as vendors and their products including hardware, software packages, network monitoring tools, communications products, consulting services, etc. Techniques used include side-by-side weighted assessments, price-performance analyses, cost/benefit analyses, etc. Will often be required to participate on a selection committee acting as technical advisor.

Other Responsibilities – 10%

  • Security asset management and tracking
  • Ensures appropriate software licensing
  • Works with third parties to implement and support packaged solutions as necessary
  • Coordinates activities
  • Plans, installs, configures, tests, tunes, maintains, monitors and upgrades equipment configurations

Monitors local and remote hardware and software

Ensures that physical and logical security of equipment and networks is maintained

THE QUALIFIED CANDIDATE WILL HAVE EXPERIENCE IN THE FOLLOWING AREAS:

  • 5 or more years of network support experience required
  • Experience with Cisco IOS required
  • Experience in AVAYA and Cisco phone systems required
  • Experience with Microsoft Office suite required
  • Experience with Watchguard, Cisco and Microsoft security products preferred
  • Experience with Microsoft XP, and Windows 7 operating systems required
  • Solarwinds network monitoring preferred
  • Experience with Cisco wireless preferred
  • Experience with Cisco Unified Communications preferred

MINIMUM EDUCATION REQUIRED/PREFERRED:

  • Bachelor’s degree in Computer Science, or equivalent years of related work experience, required
  • CCNA or similar certification preferred

KNOWLEDGE, SKILLS, AND COMPETENCIES:

  • Ability to work with minimal supervision
  • Attention to detail
  • Demonstrated ability to work effectively with people; good interpersonal skills to communicate effectively with managers, staff members, and vendors

Recommended Skills

Local Area Networks
Information Security
Wide Area Networks
Software Licensing
Wireless Networks
Network Router
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Job Snapshot

Employee Type

Full-Time

Location

Tampa, FL, FL

Job Type

Information Technology

Experience

Not Specified

Date Posted

03/22/2021

Job ID

JDD5GB5VNJKZHG7JVXK
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