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Lead Patient Registrar job in Honolulu at Shriners Hospitals For Children

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Lead Patient Registrar at Shriners Hospitals For Children

Lead Patient Registrar

Shriners Hospitals For Children Honolulu, HI Full-Time
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Position Summary

The Lead Registrar is a working registrar, who is responsible for training and overseeing the scheduling and registration functions for the hospital. The individual works closely with the Patient Access Supervisor to identify issues to improve services and meet the changing needs of the hospital.

Position Responsibilities

Patient Scheduling/Training 60%

  • The Lead Registrar is responsible for providing guidance to the Patient Access Representatives, expediting patient flow, and coordinating the registration of all patients.
  • Ensures staff complete registrations timely and accurately, sharing their errors with them as close to real time as possible. Documents improvement via training.
  • Communicates with other departments to expedite the admission process.
  • Proactively follows up with other department managers as needed on process improvements and customer service
  • Provides on-the-job training to staff for Quality Improvement. Regularly observes representative’s work.
  • Reviews scheduling and preregistration input for accuracy maintain a log of errors found broken out by employee, also by location, type of error, etc collaborating with the training team lead to build upon existing training.
  • Coordinates scheduling activities with other departments/clinics and external customers.
  • Fill in vacant shifts as needed including all shifts and with little notice.
  • Performing other duties as assigned or requested willingly and promptly, and with a positive attitude. Reporting when the task is completed, as appropriate.

Administrative/Operations Responsibilities 20%

  • Stays informed of new regulations regarding HMO/PPOs and governmental agencies in regards to authorization/pre-certification issues. Ensures required authorizations are obtained prior to elective encounters.
  • Demonstrates excellent customer service and prompts registrars to continuously improve in customer service.
  • Demonstrates competency in use of the hospital's computer system for registration and scheduling activities, 100% of the time.

SCHIS Competency 15%

  • Developing a working knowledge of SHCIS and using the knowledge to follow the department's processes, including using SHCIS to apply evidenced-based practice, critical thinking, and accountability as well as maintaining client privacy, quality assurance in documentation and confidentiality. Assessing, entering and retrieving data, using system applications to register, schedule, plan and document patient care, including patient education, at all times.

Punctuality and Unscheduled Absences 5%
• At work station at designated time. Complying with Policy 6.5A, Attendance and Tardiness, Employee

Position Summary

The Lead Registrar is a working registrar, who is responsible for training and overseeing the scheduling and registration functions for the hospital. The individual works closely with the Patient Access Supervisor to identify issues to improve services and meet the changing needs of the hospital.

Position Responsibilities

Patient Scheduling/Training 60%

  • The Lead Registrar is responsible for providing guidance to the Patient Access Representatives, expediting patient flow, and coordinating the registration of all patients.
  • Ensures staff complete registrations timely and accurately, sharing their errors with them as close to real time as possible. Documents improvement via training.
  • Communicates with other departments to expedite the admission process.
  • Proactively follows up with other department managers as needed on process improvements and customer service
  • Provides on-the-job training to staff for Quality Improvement. Regularly observes representative’s work.
  • Reviews scheduling and preregistration input for accuracy maintain a log of errors found broken out by employee, also by location, type of error, etc collaborating with the training team lead to build upon existing training.
  • Coordinates scheduling activities with other departments/clinics and external customers.
  • Fill in vacant shifts as needed including all shifts and with little notice.
  • Performing other duties as assigned or requested willingly and promptly, and with a positive attitude. Reporting when the task is completed, as appropriate.

Administrative/Operations Responsibilities 20%

  • Stays informed of new regulations regarding HMO/PPOs and governmental agencies in regards to authorization/pre-certification issues. Ensures required authorizations are obtained prior to elective encounters.
  • Demonstrates excellent customer service and prompts registrars to continuously improve in customer service.
  • Demonstrates competency in use of the hospital's computer system for registration and scheduling activities, 100% of the time.

SCHIS Competency 15%

Developing a working knowledge of SHCIS and using the knowledge to follow the department's processes, including using SHCIS to apply evidenced-based practice, critical thinking, and accountability as well as maintaining client privacy, quality assurance in documentation and confidentiality. Assessing, entering and retrieving data, using system applications to register, schedule, plan and document patient care, including patient education, at all times.

Punctuality and Unscheduled Absences 5%
• At work station at designated time. Complying with Policy 6.5A, Attendance and Tardiness, Employee

Recommended Skills

Process Improvements (Business)
Scheduling
Customer Service
Authorization (Medical)
Leadership
Administration
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Job Snapshot

Employee Type

Full-Time

Location

Honolulu, HI

Job Type

Admin - Clerical

Experience

Not Specified

Date Posted

03/31/2021

Job ID

JCL65C6HLW81YQ16NQ8
Apply to this job.
Think you're the perfect candidate?
Apply Now